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Support Center | Colocation America

Server Status

The status of your server/s is very important to us. Support is available 24/7/365 per year in the event of emergencies. For purposes of tracking and accuracy, all support is done via our ticketing system.

Server Down Emergencies

If your server is down or non-responsive, please e-mail Support [at] ColocationAmerica.com. Your request will be routed immediately to a support technician and will be given priority. Make sure to include your Server ID number and the IP address of the server with the problem.

Normal Support Requests

Please submit a ticket by e-mailing Support [at] ColocationAmerica.com or by submitting the form below. You will receive an auto-response indicating that we've received your request. Support is handled on a first-come, first-serve basis. Colocation America will fix your issue as soon as the ticket has been submitted.

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Los Angeles Colocation
- Located in the downtown area of Los Angeles, California, One Wilshire is one of the industry's premier points of interconnection for Los Angeles Colocation. Originally built in 1966, the facility has been renovated over time to accommodate the needs of telecommunications companies and colocation hosting service providers in respect to electricity, emergency power, cooling and connectivity requirements. These dramatic changes have enabled media solutions providers, content delivery networks and hosting firms to connect to well over 240 of the world's top carriers.
New York Colocation
- Located in the heart of Tribeca in New York City, our 60 Hudson location is one of the premier strategy connection points for the largest IP carriers in the world. Because of its quality infrastructure, strategic market location and advanced data backup features, this New York Data Center has become a popular choice for firms targeting East Coast markets. The East Coast is a prime hot spot for market movers, consumer demand and media consumption. Placing a server in this region gives your business an upper hand in reaching your targeted audience quickly and efficiently. At 60 Hudson, we offer the flexibility and scalability at competitive pricing to help your business thrive.
New Jersey Colocation
- Our New Jersey Data Center offers reliable custom solutions for businesses who need dependable colocation services. Strategically located on the backbone of Internet sources for the state, this center provides simple and quick access to East Coast users. Whether you're looking to reach a new targeted market, searching for reliable data backup or looking to expand IT operations at competitive pricing, our New Jersey location can help fulfill your needs. Our expert engineers are there to assist with troubleshooting, server monitoring and custom configurations for your hardware.
San Francisco Colocation
- Located in the Paul network data transfer center, our San Francisco Colocation offers the tools needed to boost your business productivity. With direct access to quality IP providers, your speed, reliability and security will be maximized. Because of its location and updated facility, clients are privy to maximum uptime, secure data transfers, as well as firewall and physical security 24/7. With its proximity to Silicon Valley, our San Francisco data center offers simple connectivity to Asian markets and West Coast audiences.
Chicago Colocation
- Our 14 Chicago Data Centers are properly poised to give companies an edge over their competition. The combination of advanced infrastructure, market location and extensive backup features facilitate the connection to targeted Mid-West markets. Our experienced staff are there to provide you with 24/7 support with anything you may need and help keep your hardware and software updated. Whether you're looking to connect with Chicago, the Mid-West or the broader US, our proven track record will keep your connections will give you an advantage over your competitors.

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