Support Center

Server Status

The status of your server/s is very important to us. Support is available 24/7/365 per year in the event of emergencies. For purposes of tracking and accuracy, all support is done via our ticketing system.

Server Down Emergencies

If your server is down or non-responsive, please e-mail Support [at] ColocationAmerica.com. Your request will be routed immediately to a support technician and will be given priority. Make sure to include your Server ID number and the IP address of the server with the problem.

Normal Support Requests

Please submit a ticket by e-mailing Support [at] ColocationAmerica.com or by submitting the form below. You will receive an auto-response indicating that we've received your request. Support is handled on a first-come, first-serve basis. Colocation America will fix your issue as soon as the ticket has been submitted.

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- Located in the downtown area of Los Angeles, California, One Wilshire is one of the industry's premier points of interconnection for Los Angeles Colocation. Originally built in 1966, the facility has been renovated over time to accommodate the needs of telecommunications companies and colocation hosting service providers in respect to electricity, emergency power, cooling and connectivity requirements. These dramatic changes have enabled media solutions providers, content delivery networks and hosting firms to connect to well over 240 of the world's top carriers.
- Complete solutions from Colocation America solve cost efficiency issues with scalable and reliable servers dedicated to your success. Our professional representatives guide you through every step of setting up a dedicated server on our network. Each order begins with a server designed to suit your specific needs. The custom engineered system is then linked to our robust and fault-tolerant network. This leaves your staff to concentrate on running the business, not on infrastructure and technical distractions.

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