IP IVR VoIP and DID Services

Internet protocol (IP) Interactive Voice Response (IVR) provides a business with an automated system to service customers through the use of a telephone. It can provide simple services to customers like making common sales, collections, inquiry, and redirect support calls to other companies. This is an automated service that allows a business the ability to complete simple transaction well beyond normal business hours. Calling card companies can take advantage of IP IVR by employing IP IVR to assist customers in setting up their accounts, verifying their PIN numbers, checking their account balance, and adding more minutes to their accounts. Through the use of IP IVR, businesses can service their customers on a 24/7 basis.

 

 

IP IVR is used in VoIP calls to help customers convert traditional land lines phone data into a codec that is supported by voipswitch like GSM, G729, etc. The caller can call the number, select the option that best suits his or her needs, and complete the call by imputing the access code plus the telephone number. IP IVR can establish a connection with any gateway that uses h323 protocol. This can be achieved by using a number of different approaches that will operate with the particular producer's gateway, making it suitable for working with IVR.  One solution is to establish an h323 connection with the voipswitch first. Once the channel is set up, voipswitch can then send inquires, compressed by g723.1 or any other suitable type of g codec, directly to the proper gateway. This allows any type of h323 devices like carrier class and SOHO gateways, and also IPPhones to connect with the IP IVR system.

 

Gateways using PSTN interface, i.e., Quantum or Cisco, can also be configured to process all incoming calls to be transferred to a specific IP. More than likely, the call will be transferred to a voipswitch that can then carry out the IVR request made by the customer. This gives a business that chooses to employ the use of the IP IVR system the flexibility of providing quick and instantaneous service for their customers.  A large range of VoIP products are compatible with IP IVR which means putting the system in place can give any business an advantage over the competition.

 

 

Using the IVR system for DID (Direct Inward Dialing) providers' services will utilize the access number given by the provider so that companies can place international calls without purchasing more equipment. Choosing one particular phone number can be split into numerous telephone lines that will redirect all incoming calls to a designated IP address. Through the use of VoIP softswitch, the request will be handled by the IVR system. Using DID services will enable a calling card company to be able to provide services in any country that a DID provider operates. A Toll free number can be created using this method.