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If you can’t find the answer you’re looking for on our site, you can hopefully find it here! Just click the category you have a question about and parse through the questions.

How Quickly Do You Deploy and Get Servers up and Running?

It typically takes less than 24 hours to get you set up.

Do You Offer Free Setup?

Absolutely, it's kind of our thing

Where Is My Server Hosted?

You will be hosted in one of our Tier 3 data centers in the city of your choice, listed here

Who Has Access to My Data?

You and our 24/7 on-site staff support. All of our facilities are equipped with top notch security systems to make sure your data is safe

Can I Customize a Server to Match My Business Needs?

Of course! We have customizable plans that can cover anything from a small business to an enterprise-level corporation. And if you’re unsure about what you need, our sales representatives can help you customize a plan to suit your needs

Do you offer a lease-to-own model?

We will work with you on a justification-based level. Please contact a sales representative for more information

If I find a server I want, are you willing to purchase the server for me and then lease it out to me?

Unfortunately, you have to purchase your own server and collocate or lease a dedicated server from us. There are, however, some lease-to-own options available. Please contact a sales representative for more information

Do you offer DDoS Protection?

To ensure the safety of our network, any server suffering from a DDoS attack will be “unplugged.” We do, however, provide a wide range of security protocols to ensure the safety of your server. Please contact a sales representative for more information

Do you offer load balancing?

Yes, but please be sure to contact a sales representative for more details and specifics

Do server plans come with monitoring? Hardware? Availability? File System?

You can receive all of this and more with every server. Please talk to your sales representative for more details in this regard

What type of control do I have over the server?

You have complete control over your server, as long as you stay within the terms of your service agreement

What about API, Root access, KVM/IP graphical control access?

Yes, yes, and yes. For more information, please talk to a sales representative

Can I Choose Any Operating System?

Yes—we offer a range of operating systems from Linux to Windows. Don’t know what’s best for you? Our expert sales staff will help you decide what’s best for your needs based on your business plan

Is There a Minimum/Maximum RAM? HDD?

No—you choose exactly how much you need with our customizable plans and we will make it work to the best of our ability

Is cPanel Included for Free?

No—cPanel is available for an additional fee on all of our server packages. Talk to a sales representative for more details

How Quickly Can You Replace/Upgrade Hardware?

We can replace or upgrade your hardware in less than 24 hours

Can I Swap out a SATA HDD for a SSD Free of Charge?

Yes for a comparable HDD/SSD. Please talk to your sales representative for more information

Do All Server Plans Come with RAID Protection (Redundant Array of Independent Disks)?

You can add RAID protection to any server for an additional fee (and we highly recommend it!)

What comes pre-installed on the server?

The Operating System of your choice as well as any control panel you may have purchased come standard with every server. If you’d like additional pre-installations, please talk with a sales representative and we’ll do everything within our power to get you up and running from minute one

How Many IPs Do I Get with a Dedicated Server Plan?

Depending on the server package, but most of our plans come with a base /26 IPs. If you need more, please talk to a sales representative

Can I Send You Hardware to Add to My Server?

Yes, but we cannot guarantee it will work

Can I Purchase RAM or a Hard Drive(s) and Have You Install It in the Server?

Yes, but we cannot guarantee it will work

Are Your Servers Fully Managed?

Yes, with a managed plan

How Will I Access My Server Remotely?

KVM/IP

Do you offer full root and shelf access with every server?

Yes. For more information, please contact a sales representative

Do you allow private DNS server setup?

Yes. Please make sure your sales representative is aware, so that they can pass the word along to our support staff and get everything prepared for you

Can I “hard” reboot my server from a control panel? (*are reboots free?)

You can hard reboot your server from the control panel, however there is an additional fee for any reboots

Do You Allow Adult Content on Your Servers?

No

What Quality Is the Hardware?

Colocation America’s hardware and infrastructure are always of the best quality—guaranteed

Do you offer one-month contracts? Year Contracts?

We do for both! We also offer month-to-month options as well. Talk to a sales representative to see what would best suit you

Do you offer prepay options to reduce cost?

I’m sure we can work something out. Call our sales representatives or email [email protected] for more options

What are your payment options?

We accept credit card, check, ACH, wire, and PayPal. No Bitcoin.

Do we offer free setup?

Yes, all of our services are with free setup. It’s kind of our thing

When will I be billed?

The 20th of the month and it is due on receipt

If I cancel my server do I get a refund?

No—we require a 30-day notice. Please contact a sales representative for more information

Does Colocation America have a reseller agreement?

Yes. Please contact a sales representative for more information about reselling and bulk discounts

Do you offer a price match guarantee?

In most cases. Please contact a sales representative on this matter and we’ll try and get you squared away

Do you offer a money back guarantee?

No. Please talk to a sales representative regarding this matter

Do you charge for technical support?

That depends on the level of support. Typically, for small matters, we do not, but it’s best to discuss this with your sales representative who can give you more information. Please also have a look at our dedicated support page for more details

Where is my server hosted (Colocation / Dedicated)?

In any of our 22 data centers of your choosing. With facilities all over the united States, including major hubs like San Francisco, chicago, Los Angeles, and New York, we have a data center near you. See the full list here

How do you monitor your data centers and servers?

We have 24/7 on-site support, making sure that your server is taken care of around the clock. Seriously

What is the level of data center redundancy?

Let’s just say it would take a lot to knock us down. We don’t have a 100 percent Uptime guarantee for nothing. We are outfitted with N+1 power redundancy, equipped with UPS systems and backup diesel generators.

What certifications does your data center have?

We have HIPAA, PCI, and SSAE16/SAS70 compliant. Click here for a comprehensive list of our certifications and what they entail

Are all of your servers protected behind a Cisco ASA firewall managed by engineers?

Depends on the location, but all of our servers are protected by a dedicated firewall. Please contact a sales representative for more information

What is the data center’s tier rating?
What is the minimum size colocation project that your data center will consider?

Depends on the location, but most locations start at 1U

What size client would the company consider building a new data center?

Certainly an enterprise level client. But this is a question better served for a sales representative and not an FAQ

Do you offer managed hosting? If so, what level of support?

We offer fully managed hosting, with 24/7 monitoring, software and hardware updates, etc. See more information on our dedicated page, or contact a sales representative

Is your support 24/7? On-site? Tech support via phone, email, and chat?

Our support is 24/7, both on-site and over various customer support avenues such as chat, phone, or email. Whenever you need us, we’ll be there

What is the average ticket response time?

Typically less than one hour

Do I get a dedicated account manager?

Absolutely, each of our clients gets a dedicated account manager to help them with their IT solutions. And they’re pretty cool to boot

Is it United States based support?

Yes, none of our support is outsourced—however we do offer support for nearly every language! (Except Klingon, but we’re working on it.)

Do you support third-party software?

No, you will have to get support directly from the software provider

How do you charge for bandwidth?

We calculate the 95th percentile. For more information, please visit our bandwidth page or contact a sales representative

What makes Colocation America’s network so great?

Colocation America’s network is connected to all of the top ISPs in the area and guaranteed for 100 percent uptime. Our bandwidth speed and response time cannot be matched

Is it unlimited bandwidth? Incoming? Outgoing? Is there a max?

Bandwidth is dependent on the server package—you can always add more bandwidth to your plan as well. For more information, please visit our dedicated bandwidth page, or contact a sales representative

What are the main bandwidth providers you work with?

Our top providers include:

  • AboveNet (now Zayo)
  • Cogent
  • Level 3
  • Savvis
  • tw Telecom
  • nLayer (now GTT)
  • +200 more providers

Please speak to a sales representative for more information

How many providers do you blend for your BGP?

Same as above

Do you offer a 100 percent network uptime guarantee?

We do! We’ve had 100 percent uptime for 6 years straight and pride ourselves on keeping our clients up and running at all times

What is the standard network uplink speed?

100 Mbps is standard, but some plans do include 1 GigE and up. Talk to a sales representative for more information

Is there a max on IPs?

No, you can purchase additional IPs when customizing your server plan, however we do require justification for additional IPs beyond what is included. A sales representative can answer all your questions on this matter.

What is the max speed?

Let our sales representative know what you had in mind and we'll see what we can do for you

How do we monitor our data centers and servers?

We have proactive, state-of-the-art monitoring, and a 24/7 support staff, to catch any problems right away

Are your reboots free?

Yes, reboots are free... most of the time. Please speak to a sales representative for more details

How many IPs do you get free with a colocation plan? Is there a max?

Most of our colocation plans come with a /26, but you can always get more (justification required, please speak to a sales representative)

Do you offer free setup?

Yes, all of our services include free setup. It’s kind of our thing

Where are your data centers located?

In any of our 22 data centers of your choosing. With facilities all over the United States—including major hubs like Los Angeles, San Francisco, Chicago, and New York—we have a data center near you. Click here for the full list and for contact information

What types of colocation are there?

Managed - we take care of most things, server-side for you.

Unmanaged - your on your own, server-side, but we do provide hardware installations, reboots, etc. Please contact a sales representative for more details

 

Do you offer managed hosting?

We offer different levels of support, such as self-managed, managed, and fully managed. Please contact a sales representative to see what would best suit you

Do you offer load balancing?

Yes, but please be sure to contact a sales representative for more details and specifics

What is the total data center floor space?

Total data center floor space is the amount of space within a data center including used and unused infrastructure. Total floor space is different for all of our 22 data center locations. For specific details, please see the specifications listed on our location pages, or contact a sales representative

What is the available data center floor space?

The available data center floor space is the space available that’s not being used. This is different all of our 22 data center locations. For specific details, please see the specifications listed on our location pages, or contact a sales representative

What is the building floor load capacity of the data center space?

This is different all of our 22 data center locations. For specific details, please see the specifications listed on our location pages, or contact a sales representative

Does the data center have a raised floor?

We have 22 data center locations around the United States, and each is a little bit different. For specifics, please visit our location pages for more details

Is the data center build to seismic standards?

Yes, all of our data centers are rated for disaster recovery

How high is the data center ceiling?

We have 22 data center locations around the United States, and each is a little bit different. For specifics, please visit our location pages for more details

What is the elevator’s height and load capacity?

This is different all of our 22 data center locations. For specific details, please see the specifications listed on our location pages, or contact a sales representative

What are the loading dock hours?

This is different all of our 22 data center locations. For specific details, please see the specifications listed on our location pages, or contact a sales representative

Are there any restrictions transporting form the loading dock to the data center floor?

We have 22 data center locations around the United States, and each is a little bit different. For specifics, please visit our location pages for more details

What is the power Watts per square foot?

We have 22 data center locations around the United States, and each is a little bit different. For specifics, please visit our location pages for more details

What is UPS runtime?

The run time that a UPS provides is the number of minutes that the UPS will be able to provide power from the battery for a given load level. Since driving more equipment requires more power to be taken from the battery, driving more load will result in shorter run time. This is different all of our 22 data center locations. For specific details, please see the specifications listed on our location pages, or contact a sales representative

Is critical load separated from mechanical load? UPS Design (N +1, 2N, etc.)

Most of our data centers employ at least N+1 redundancy. For more information, you can visit our dedicated redundancy page or contact a sales representative

Is there adequate room for expansion in the cooling plant?

Usually, but this depends on the location. Please visit a specific location for more details or contact a sales representative

What is the redundancy level of CRAC or CRAH units?

Most of our data centers employ (N+1)–two-sided CRAC or CRAH deployment. Please contact a sales representative for more details.

For more on what this all means, please follow the guidelines for Tier III data centers on this page

Fire Suppression - Very Early Smoke Detection? Clean Agent Fire Suppression? Pre-action Sprinkler System? Wet Pipe or Dry Pipe?

Our data centers have met all the requirements for a Tier III infrastructure. However, this can vary based on location. For more specifics, view our dedicated location pages or talk to a sales representative

How is the facility zoned? Security Is facility staffed 24x7x365?

All of our facilities are manned by a 24/7 dedicated support staff. For how the facility is zoned would be a little bit different in each of our locations. Please contact a sales representative for more details on this matter

Do customers have 24x7 access?

Yes, our customers always have full access to their servers at all times

Does security make physical checks? What security measures are in place at the facility?

Yes, all of our data centers have 24/7 on-site security and video surveillance. For more information, or for more details on a specific location, please contact a sales representative

Video Surveillance? How often is maintenance performed on all critical infrastructure components? How often are generators tested under load?

Yes, all of our facilities are monitored 24/7 by video surveillance. All other inquiries are performed to data center certification standards. For more specifics, it’s best to contact a sales representative

What Managed Services are provided onsite?

Please read our managed services page for more information or contact a sales representative

If you can’t find the answer to your question on our FAQ, please contact the appropriate channel below.