1How Quickly Do You Deploy and Get Servers up and Running?
It typically takes less than 24 hours to get you set up.
2Do You Offer Free Setup?
Absolutely. It’s kind of our thing.
3Where Is My Server Hosted?
You will be hosted in one of our Tier 3 data centers in the city of your choice, listed here.
4Who Has Access to My Data?
You and our 24/7 on-site staff support. All of our facilities are equipped with top notch security systems to make sure your data is safe.
5Can I Customize a Server to Match My Business Needs?
Of course! We have customizable plans that can cover anything from a small business to an enterprise-level corporation. And if you’re unsure about what you need, our sales representatives can help you customize a plan to suit your needs
6Do you offer a lease-to-own model?
We will work with you on a justification-based level. Please contact a sales representative for more information.
7If I find a server I want, are you willing to purchase the server for me and then lease it out to me?
Unfortunately, you have to purchase your own server and collocate or lease a dedicated server from us. There are, however, some lease-to-own options available. Please contact a sales representative for more information.
8Do you offer DDoS Protection?
To ensure the safety of our network, any server suffering from a DDoS attack will be “unplugged.” We do, however, provide a wide range of security protocols to ensure the safety of your server. Please contact a sales representative for more information.
9Do you offer load balancing?
Yes, but please be sure to contact a sales representative for more details and specifics.
10Do server plans come with monitoring? Hardware? Availability? File System?
You can receive all of this and more with every server. Please talk to your sales representative for more details in this regard.
11What type of control do I have over the server?
You have complete control over your server, as long as you stay within the terms of your service agreement.
12What about API, Root access, KVM/IP graphical control access?
Yes, yes, and yes. For more information, please talk to a sales representative!
13Can I Choose Any Operating System?
Yes—we offer a range of operating systems from Linux to Windows. Don’t know what’s best for you? Our expert sales staff will help you decide what’s best for your needs based on your business plan.
14Is There a Minimum/Maximum RAM? HDD?
No—you choose exactly how much you need with our customizable plans and we will make it work to the best of our ability.
15Is cPanel Included for Free?
No—cPanel is available for an additional fee on all of our server packages. Talk to a sales representative for more details.
16How Quickly Can You Replace/Upgrade Hardware?
We can replace or upgrade your hardware in less than 24 hours.
17Can I Swap out a SATA HDD for a SSD Free of Charge?
Yes for a comparable HDD/SSD. Please talk to your sales representative for more information.
18Do All Server Plans Come with RAID Protection (Redundant Array of Independent Disks)?
You can add RAID protection to any server for an additional fee (and we highly recommend it!).
19What comes pre-installed on the server?
The Operating System of your choice as well as any control panel you may have purchased come standard with every server. If you’d like additional pre-installations, please talk with a sales representative and we’ll do everything within our power to get you up and running from minute one.
20How Many IPs Do I Get with a Dedicated Server Plan?
Depending on the server package, but most of our plans come with a base /26 IPs. If you need more, please talk to a sales representative.
21Can I Send You Hardware to Add to My Server?
Yes, but we cannot guarantee it will work.
22Can I Purchase RAM or a Hard Drive(s) and Have You Install It in the Server?
Yes, but we cannot guarantee it will work.
23Are Your Servers Fully Managed?
Yes, with a managed plan
24How Will I Access My Server Remotely?
25Do you offer full root and shelf access with every server?
Yes. For more information, please contact a sales representative.
26Do you allow private DNS server setup?
Yes. Please make sure your sales representative is aware, so that they can pass the word along to our support staff and get everything prepared for you.
27Can I “hard” reboot my server from a control panel? (*are reboots free?)
You can hard reboot your server from the control panel, however there is an additional fee for any reboots.
28Do You Allow Adult Content on Your Servers?
29What Quality Is the Hardware?
Colocation America’s hardware and infrastructure are always of the best quality—guaranteed.