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We here at Colocation America are committed to providing our clients with the best services in the nation. In order to do this, we ensure all of our services are backed by a full legal commitment to you, our client.
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This Service Level Agreement (“SLA”) is issued in accordance with the Master Services Agreement (the “Agreement”) between Colocation America and Customer. Any capitalized terms not otherwise defined herein shall have the meanings ascribed to such terms in the Terms and Conditions of the Agreement. This SLA sets forth the colocation and power services to be provided by Colocation America to Customer and the Service Levels in accordance with which such services will be provided.
1.1. In this SLA, the following terms have the following meanings:
a) “Facility” means the building in which the data centers are located.
b) “Data Center” means the physical location where Colocation America houses computer systems and associated components.
c) “Data Center Availability” means all the time in any calendar month the Data Center is available to visit, not to include Scheduled Downtime.
d) “Data Center Downtime” means any interruption in the Data Center Availability guaranteed in Section 3.1., not to include Scheduled Downtime.
e) “Force Majeur” means an act of nature (including fire, flood, earthquake, storm,
hurricane or other natural disasters at data centers), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, or embargo.
f) “Power” means the physical electricity delivered to the Customer within the Data Center.
g) “Power Downtime” means any interruption to the Power delivered to the Customer within the Data Center guaranteed in Section 4.1.
h) “Environment” means the recorded ambient temperature within the Data Center.
i) “Environment Downtime” means a change in the recorded ambient temperature that is outside of the 66 and 78 degree range maintained within the Data Center guaranteed in Section 5.1.
j) “Signed Proposal” shall mean the proposal for Services executed by both Colocation America and Customer.
k) “Service Outage” shall mean any Data Center, Power or Environment downtime.
l) “Services” shall have the meaning ascribed thereto in paragraph 2.1.
1.2. This SLA only applies to the Services to the extent that they are provided by means of systems and equipment that are either owned or operated by or on behalf of Colocation America.
1.3. Colocation America shall not be liable to pay compensation under this SLA where its failure to meet any of its obligations under this SLA is a caused by a Force Majeure event, by the performance of routine maintenance, by a failure in any Customer equipment, or by any act or omission of Customer, or third party acting on Customer’s behalf.
1.4. Credits and/or other compensation under this SLA shall only be payable where:
a) Customer is not currently, nor was at the time the Service Outage occurred, in default of any of the terms and conditions of the Agreement and this SLA;
b) Customer has submitted to Colocation America a claim in writing via Support@ColocationAmerica.com identifying the circumstances in which Customer claims that the credit and/or compensation arose; and
c) Colocation America has agreed in writing, acting reasonably and without undue delay, to issue such credit and/or other compensation in connection with such claim.
All credits and/or other compensation so payable shall be applied to Customer’s account to be reconciled following Colocation America’s agreement to issue such credit and/or other compensation in connection with such claim. In order to receive credits, Customer must submit a trouble ticket within 48 hours of the Service Outage. All claims for credits and/or compensation must be submitted promptly and in any event within 7 days from the date of the Service Outage. Claims should be submitted to support@ColocationAmerica.com and marked in the subject line with “claim for services credit.” Customer’s failure to notify Colocation America within the period stated above shall result in Customer’s waiver of its right to receive any such credit and/or other compensation.
1.5. The maximum monthly credit and/or compensation available under this SLA is limited to an amount not greater than one month’s fees. Credit and/or other compensation provided here under shall be Customer’s sole and exclusive remedy for any Service Outage or any failure to meet the Deliverables.
1.6. Colocation America reserves the right to amend the SLA from time to time. Colocation America shall give Customer not less than one (1) month’s notice of any changes in the SLA and Customer will be notified by e-mail. Upon receipt of such notice, Customer shall have the right, for a period of 30 days thereafter, to terminate this SLA if Customer disagrees with such amendment.
2. Provision of Services
2.1. Colocation America will provide Customer with colocation and power services (the “Services”) in accordance with the terms and conditions contained herein for the six-month, one-year, two-year or month-to-month term set forth in the Signed Proposal.
2.2. Colocation America will provide Services by the service commencement date set out in the Signed Proposal. If Colocation America is unable to commence providing Services by the service commencement date, at Customer’s request Colocation America will credit. Customer’s account in the amount of 50% of the setup fee (non-recurring charge) set out in the Signed Proposal.
2.3. For each additional business day from the service commencement date that Colocation America is unable to commence providing Services, at Customer’s request Colocation America will credit Customer’s account in the amount of an additional 5% of the setup fee, up to a maximum of 100% of the setup fee.
2.4. Colocation America shall charge, and Customer shall be obligated to pay, the fees for the Services set forth on the Signed Proposal.
3. Service Levels for Facility & Data Center Availability
3.1. Colocation America guarantees an overall Facility and Data Center Availability of 100%.
3.2. Colocation America may temporarily suspend access to the Data Center to carry out periodic maintenance or upgrade work (“Scheduled Downtime”).
3.3. Except in the case of an emergency, Colocation America will provide Customer with one week’s notice of Scheduled Downtime. If Colocation America fails to provide the appropriate notice, at Customer’s request, Customer will be entitled to a credit to Customer’s account in the amount of the pro rated fee for the provision of one day of Services. This credit will only apply to monthly recurring fees on power and space within that Data Center.
3.4. Colocation America will endeavor not to suspend access to the Data Center Scheduled Downtime more than 12 times in any calendar year and not exceed a total of 12 hours in any calendar year and at Customer’s request, Customer will receive a credit to Customer’s account in the amount of the pro rated fee for the provision of one day of Services for each additional service suspension for such work. This credit will only apply to monthly recurring fees on power and space within that Data Center.
3.5. Colocation America will endeavor to accommodate Customer’s requirements in terms of outage times, however, depending on the circumstances this may not always be possible. Outage times will be quoted in Pacific Time to prevent mistakes being made over the various time zones.
4. Service Levels for Power Availability
4.1. Colocation America guarantees an overall Power Availability of 100%.
4.2. If Customer requests a credit for Power Downtime, and such request is validated by Colocation America, Colocation America shall credit Customer in accordance with the provisions hereunder: If in one calendar month a Customer experiences Power Downtime that is not the result of faulty equipment within the Customer’s cabinet or cage or any form of negligence on the Customer’s part, at Customer’s request Customer will receive a credit towards the invoice which Customer receives two months following the month in which Power Downtime was reported. For the purpose of determining the amount of any credit, Power Downtime will be deemed to commence when the Power outage is reported on Colocation America’s electrical monitoring system. An alert system notifies Colocation America support staff immediately when any Power Downtime is reported on the electrical monitoring system and a trouble ticket will be opened within 5 minutes of Colocation America’s discovery of Power Downtime if it has not yet been reported by Customer.
4.3. If there is Power Downtime in the aggregate in any calendar month, Customer shall be entitled to a maximum credit of 100% of that month’s invoice for the portion of the invoice that corresponds to Power and Space at the given Data Center in which Power Downtime occurred as illustrated in the table below:
Length of Outage Percent of MRR Credited
Up to 1 hour 5% MRR
1 – 2 hours 10% MRR
2 – 4 hours 15% MRR
4 – 6 hours 20% MRR
6 – 12 hours 25% MRR
12 – 24 hours 40% MRR
24 – 48 hours 50% MRR
48 – 72 hours 75% MRR
72+ hours 100% MRR
4.4. If Power Downtime is to occur, Customer may give written notice of Customer’s intent to terminate this SLA and any connections or other Services, which termination will take effect after 30 days.
5. Service Levels for Environment
5.1. The average ambient temperature in the Data Center will be 72 degrees Fahrenheit +/- 6 degrees at all times. Temperature may be measured at points in the Facility of Colocation America’s choosing provided that those points are within 2 feet of Customer’s equipment in Customer’s environment. Temperature is monitored and recorded electronically and provides audible alerts as well as alerts through a paging system if the threshold listed above is breached.
5.2. If Environment Downtime is to occur for more than 48 hours in the aggregate in any calendar month, Customer shall be entitled to a credit of 100% of that month’s invoice for the portion of the invoice that corresponds to Power and Space at the given Data Center in which Environment Downtime occurred.
5.3. If Environment Downtime is to occur for more than 48 hours in the aggregate in any calendar month, Customer may give written notice of Customer’s intent to terminate this SLA and any connections or other Services, which termination will take effect after 30 days.
a. The initial term of this Agreement shall be as set forth in the Order Form (the “Initial Term”). The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE,AGREE AND AUTHORIZE COLOCATION AMERICA Corporation TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the “Term.”
b. This Agreement may be terminated
i. by either party by giving the other party thirty (30) days prior written notice (subject to an early cancellation fee payable by Customer as provided below),
ii. by COLOCATION AMERICA in the event of nonpayment by Customer,
iii. by COLOCATION AMERICA, at any time, without notice, if, in COLOCATION AMERICA’s sole and absolute discretion and/or judgment, Customer is in violation of any term or condition of the this Agreement and related agreements, AUP, or Customer’s use of the Services disrupts or, in COLOCATION AMERICA’s sole and absolute discretion and/or judgment, could disrupt, COLOCATION AMERICA’s business operations and/or
c. If you cancel this Agreement prior to the end of the Initial Term or any Term thereafter,
i. you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation,
ii. you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term . Any cancellation request shall be effective thirty (30) days after receipt by COLOCATION AMERICA, unless a later date is specified in such request.
d. COLOCATION AMERICA Corporation may terminate this Agreement
i. if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, legal or regulatory reason, by giving Customer as much prior notice as reasonably practicable or
ii. immediately by giving written notice to Customer, if COLOCATION AMERICA determines in good faith that Customer’s use of the Customer Web site or the Customer Content violates any term or condition. If COLOCATION AMERICA cancels this Agreement prior to the end of the Term for your breach of this Agreement and related agreements, the Customer’s use of the Services disrupts, COLOCATION AMERICA shall not refund to you any fees paid in advance of such cancellation and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation; further, you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term and COLOCATION AMERICA shall have the right to charge you an administrative fee of $50.00.
e. Upon termination of this Agreement for any cause or reason whatsoever, customer shall not have any further rights or obligations under this Agreement, except as expressly set forth herein. Termination of this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other legal or equitable rights or remedies to which COLOCATION AMERICA Corporation may be entitled.
f. Additional Resource Charges. You will be charged additional nonrefundable fees in the event that you used excessive resources including, without limitation, additional bandwidth, file transfer or disk space in excess of the amount included with your account. You agree to pay for any and all charges that may coincide with the usage of COLOCATION AMERICA’s services at the then current prices.
g. Late payment. If your payment is received late, you may be responsible for paying a late fee. Services and your account may remain suspended until payment is received by COLOCATION AMERICA. If your account is left unpaid for 30 days, your account and your files and data will be deleted. A termination under this condition, or any other, will not relieve you from paying any past due fees plus interest that have accrued prior to the termination. In the event of collection enforcement, you will be liable for any costs, including, without limitation, attorneys’ fees, court costs, and collection agency fees.
h. No warranty. COLOCATION AMERICA makes no warranties or representations of any kind for the services being offered. The service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by COLOCATION AMERICA Corporation or its agents or employees shall create a warranty. COLOCATION AMERICA provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free from viruses or other harmful components. Under no circumstances shall COLOCATION AMERICA be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties use of the service to access your account, or to access the Internet or any part thereof, or your or any third parties reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with COLOCATION AMERICA service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service and terminating your account.
You understand that by placing information on COLOCATION AMERICA’s servers that such information becomes available to all Internet users and that COLOCATION AMERICA has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of COLOCATION AMERICA’s servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through COLOCATION AMERICA or on the Internet generally.
i. Backup of data. Your use of the service is at your sole risk. COLOCATION AMERICA is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on COLOCATION AMERICA’s servers.
j. Representation. You represent to COLOCATION AMERICA that you are (1) at least eighteen 18 years of age; (2) you possess the legal right and ability to enter this agreement; (3) you will use the account/service only for lawful purposes and remain in accordance with this Agreement and all policies and guidelines of COLOCATION AMERICA Corporation; (4) you will be financially responsible for your account; (5) you have acquired, or will acquire all necessary arrangements for hypertext links to a third party Web sites or other content; (6) you have verified or will verify the accuracy of materials distributed or made available through use of the account, including, without limitation, your content, claims, warranties, guarantees, nature of business, and address where business is conducted, and (7) your content does not infringe or violate any right of any third party (including intellectual property rights) or violate any applicable law, regulation or ordinance.
k. ACKNOWLEDGEMENT. By placing and continuing to maintain or place information on COLOCATION AMERICA servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.
l. SEVERABILITY. If any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.
m. APPLICABLE LAW and JURISDICTION. This agreement shall be governed by the applicable laws of the State of California, USA (“California”) and the United States of America. Customer agrees that all services provided by COLOCATION AMERICA shall be deemed to have been requested and provided in Los Angeles County, California. Customer further agrees that the Court of Los Angeles, California, shall have personal jurisdiction over Customer and exclusive subject matter jurisdiction over any and all controversies or claims arising from or relating to this agreement or the services provided by COLOCATION AMERICA Corporation. Customer agrees to accept service of process related to this agreement by ordinary mail, postage prepaid, to the most recent address provided by Customer.
n. Colocation equipment, In addition to COLOCATION AMERICA.s standard nonpayment procedure, release of any collocated (colocation clients hardware) requires billing approval with client paying any and all balances outstanding. Under no circumstance shall any significant piece of equipment be removed without 2 day advance notice and payment in full for services rendered and client obligations under contract signed between the client and COLOCATION AMERICA are fully fulfilled. This does not include replacing a piece of equipment with a similar piece of equipment. Should client fail to make payment and/or fulfill its obligations within 15 days COLOCATION AMERICA may remove client.s hardware from racks/cabinets and place them in storage. Additional storage and retrieval from storage fees will be added in case of such event. Should billing balances not be settled after 30 days, COLOCATION AMERICA reserves the right to resell, take ownership of the collocated equipment and/or discard colocated equipment. Client agrees to forfeit any claim on such equipment after above mentioned 30 day period.
o. Client understands and agrees that the Client is responsible for monitoring the bandwidth utilized by servers in his account and that in case of excess utilization will be liable to pay any and all fees associated with the overage according to prices set forth by COLOCATION AMERICA Corporation
p. Client agrees that contacts added to Clients account will be representatives of the Client and are authorized by the Client to add and/or remove services and request actions be taken by COLOCATION AMERICA Support Staff. Client is liable for requests made by the representatives regardless of their employment status and/or relationship with the Client. The Client is solely responsible for maintaining accuracy of point of contact and authorized individuals on the account.
q. If paying by Credit Card, the Client hereby authorize COLOCATION AMERICA Corporation to charge the VISA / MasterCard / Discover / AMEX credit card account(s) for charges from COLOCATION AMERICA Corporation including prepayment of monthly minimums that may accrue from month to month or any past due balances in order to bring the account to a current status. This authorization type is valid until revoked in writing.
r. The Client understands and agrees that the Client is responsible for paying all collection, legal, and attorney costs associated with enforcing this agreement.
This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with Colocation America Corporation. If you engage in any of the activities prohibited by this AUP document Colocation America Corporation may suspend or terminate your account.
Colocation America Corporation’s Acceptable Use Policy (the “Policy”) for Colocation America Corporation Services is designed to help protect Colocation America Corporation, Colocation America Corporation’s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Colocation America Corporation. Colocation America Corporation reserves the right to modify the Policy at any time, effective upon posting at https://www.colocationamerica.com/legal
Colocation America Corporation reserves the right to modify this Policy at anytime. The modification or modified policy will be effective immediately upon posting at https://www.colocationamerica.com/legal
Any violation will result in immediate suspension, termination and/or compensations awarded to Colocation America for damages caused by these violations as detailed in this Policy. You shall remain solely liable and responsible for your use of the Colocation America Services and any all content that you display, upload, download, or transmit through the use of the Colocation America Services. Colocation America will be the sole arbiter as to what constitutes a violation of this policy. There shall be no refund for any account which violates the AUP. In the event of an AUP violation, any and all materials if necessary will be provided to the proper authorities should charges need to be placed for any infraction of local, federal or international law.
C. Illegal Use.
You may use Colocation America’s Services for lawful purposes only. Transmission, distribution, sale, or storage of any material that violates any law, regulation or this Policy is strictly prohibited. This includes, without limitation: any copyrighted material regardless of copyright location; trademarks; patent; trade secrets, material that obscene, defamatory, constitutes an illegal threat or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, copyrighted music, mp3s and any other form of media deemed worthy to fall under this section by the System Administrators and/or Management staff. Colocation America Corporation reserves the right to restrict, prohibit, or remove any content that it determines in its sole discretion to be harmful to the server, networks, equipment, reputation, customer or any other third party.
The sending of any form of Unsolicited Bulk Email through Colocation America Corporation’s servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on Colocation America Corporation’s servers, is prohibited. Colocation America Corporation accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Colocation America Corporation customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Colocation America Corporation-hosted domain, or referencing any Colocation America Corporation account, is prohibited.
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks is prohibited.
Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is not permitted and will cause immediate termination of services.
Colocation America will be the sole arbiter as to what constitutes a violation of this provision. Any violation of this provision will result in immediate termination of your account.
E. Server Resources.
Colocation America allows acceptable usage of our CPU and server resources for those accounts which do not harm server performance or network integrity. Any misuse of these resources or use of massive amounts of the resources as determined by the System Administrators shall result in suspension of the account. Server misuse includes overuse of the CPU or server resources due to: excessive server hits, hit flooding, bandwidth over-usage, bandwidth flooding, corrupt scripts, malformed or excessive content, along with any other items for which system administrators deem a misuse of server resources.
F. General Scripts/CGI-scripts.
General Scripting/CGI-script sharing among domains not hosted by Colocation America is strictly prohibited. Any General Scripting/CGI-script considered to be harming system performance or network integrity will be shut down without prior notice.
G. System and Network Security.
Any form of violation of Colocation America’s, or any third party’s server, system, or network security through the use of Colocation America Services are prohibited and may result in criminal or civil liability. Colocation America may investigate such incidents and cooperate with the proper law enforcement authorities if a criminal violation is suspected. This includes, without limitation: (1) distributing or hosting content, destructive or harmful content including, without limitation, viruses, Trojan Horses, worms, time bombs, eggdrops, cancel bots or any computer programming routines that may damage or interfere with any system, program, data or personal information; (2) any form of hacking or unauthorized access, which includes, without limitation, use probing, or scanning of systems security or authentication measures, data or traffic; (3) interference with service to any user, host, or network including any form of attempts to overload a system, any form of system attacks, or forgery which can come from any kind of program/script/command or messages of any kind designed to interfere with a user’s terminal session, via any means, locally or by internet; (4) any form of interception which includes, without limitation, unauthorized monitoring of data or traffic on any network, server or system without express authorization from the owner; (5) any form of avoidance of system restriction; (6) and any form of failure to safeguard accounts which includes, without limitation, failure to prevent unauthorized access by giving away passwords.
H. Fraud Content.
Offering or distributing any fraudulent goods, services, schemes or promotions (e.g. – make money fast schemes, chain-letters, pyramid schemes), or submitting false data on any sign-up form, contract or online application through registration, or any fraudulent use of information obtained through the use of Colocation America Services, including, without limitation, use of credit card numbers, phone numbers, e-mail addresses, or home addresses is strictly prohibited.
I. Customer Responsibility for Customer’s Users
Each Colocation America customer is responsible for the activities of its users and, by accepting service from Colocation America, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of a Colocation America customer will be forwarded to the Colocation America customer’s postmaster for action. If violations of the Colocation America Acceptable Use Policy occur, Colocation America reserves the right to terminate services with or take action to stop the offending customer from violating Colocation America’s AUP as Colocation America deems appropriate, without notice.
Our Commitment to Privacy
Colocation America Inc. is committed to preservation of your privacy. To that end, Colocation America Inc. has created this privacy statement.
Information Collection and Use
Colocation America is the sole owner of the information collected on this site and other sites it owns and/or operates. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Information we collect from our customers may include: name, company, address, phone numbers, fax numbers, e-mail addresses, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, credit card or bank account information, names of services purchased, and domain names.
This information is used in course of providing service to our customers such as billing and provisioning of service.
Web Site Log Files
Colocation America uses log files to administer our site and servers, track access, and gather broad demographic information for aggregate use. no attempt is made to collect personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Colocation America does not share your data with others except as necessary to process payments, provide services, or in response to court-issued subpoenas or search warrants. In the event of a subpoena or search warrant, Colocation America Inc. may voluntarily provide to all legal authorities any and all information requested with or without contacting you.
Some information may be available as a consequence of the specific services ordered. For example, domain name registration requires that customer information be made available through a central registry as well as a public WHOIS server. Other services may require sharing of data in order to provide the service.
This Web site contains links to other sites. Colocation America Inc. can not be responsible for the privacy practices of other sites. This privacy statement applies sole to information collected by websites owned by Colocation America. Colocation America Inc. is not responsible for content of such sites.
Colocation America Inc. makes every precaution to protect our customers’ information. When you submit sensitive information via the Web site, your information is protected both online and offline.
When our registration forms ask you to enter sensitive information (such as credit card number), that information is protected, the information is only available to authorized employees.
In the event a customer forgets their password, they must provide personal information to authenticate themselves and obtain the password. Additionally, customers can access their own personal data by authenticating themselves. They may access their accounts to change their credit card numbers, but cannot obtain the old credit card information when doing so.
Announcements and Updates
We deliver several types of service announcement updates to our customers. Although most are voluntary, we may in some cases need to deliver an important service announcement to all customers without exemption.
Notification of Changes
Colocation America’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, these policies and procedures are subject to change.