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Service Legal Agreement | Colocation America

SLA Description
Colocation America recognizes that network availability is critical to Server Collocation customers. Colocation America backs its commitment and focus on operational excellence and reliability by providing a network uptime guarantee of 99.9% for Server Collocation customers. The network is comprised of the Local Area Network (LAN) in the data center and the Colocation America backbone.

Credits
If in any given calendar month, inaccessibility to your server for more than 130 minutes is caused solely by either the Colocation America data center LAN or the Colocation America backbone network then Colocation America will credit your account 25% of that month's committed rate bandwidth fee.

Exclusions
This guarantee excludes (a) scheduled maintenance windows, (b) planned service outages, including emergency maintenance (c) local loop faults, and (d) customer-enabled faults.

Colocation America Dedicated Server
Colocation America recognizes that the best out sourced hosting providers are committed to keeping server response times low and reliability high.

SLA Description: Basic
Colocation America recognizes that network availability is critical to Colocation America Dedicated Server customers. Colocation America backs its commitment and focus on operational excellence and reliability by providing a network uptime guarantee of 99.99% for Colocation America customers. The network is comprised of the Local Area Network (LAN) in the data center and the Colocation America backbone.

Enhanced SLA Agreement: Mirrored Server Disk Drives
Colocation America recognizes that server availability is critical to users. Servers configured with mirrored hard disk drives receive an enhanced SLA of 99.9% on Colocation America Dedicated Server Hardware in addition to the network uptime guarantee.

Credits for Enhanced SLA Agreement: Mirrored Server Disk Drives
If in any calendar month, your Colocation America Dedicated Server hardware is down for more than 130 minutes, Colocation America will credit you 25% of that month's committed rate bandwidth fee plus that month's Colocation America Dedicated Server hardware fee.

Enhanced SLA Agreement: Load Balanced or Clustered Servers
Colocation America Dedicated Server customers receive stronger SLAs if they subscribe to Colocation America Load Balancing services or Clustered servers.

Colocation America Dedicated Server customers subscribing to Load Balancing or Clustering receive a 99.97% Web site, FTP site or clustered server availability guarantee, instead of the standard 99.9% server availability SLA. The enhanced load balancing / clustering SLA is not, however, guaranteeing that any one server will be available 99.97% of the time, but rather the Web, FTP site or one of the clustered servers could be accessed.

Faults with web site design, including single points of failure in the server configuration hosted by Colocation America on the behalf of the customer, or content replication will not be the responsibility of Colocation America and will not be covered by the SLA. All servers must be configured with mirrored hard disk drives to qualify for the enhanced SLA.

Credits for Enhanced SLA Agreement: Load Balanced or Clustered Servers
If in any calendar month, your Web or FTP site covered by the Enhanced SLA Agreement is down for more than 13 minutes, Colocation America will credit you 25% of that month's committed rate bandwidth fee plus that month's Colocation America Dedicated Server hardware fee.

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Los Angeles Colocation
- Located in the downtown area of Los Angeles, California, One Wilshire is one of the industry's premier points of interconnection for Los Angeles Colocation. Originally built in 1966, the facility has been renovated over time to accommodate the needs of telecommunications companies and colocation hosting service providers in respect to electricity, emergency power, cooling and connectivity requirements. These dramatic changes have enabled media solutions providers, content delivery networks and hosting firms to connect to well over 240 of the world's top carriers.
New York Colocation
- Located in the heart of Tribeca in New York City, our 60 Hudson location is one of the premier strategy connection points for the largest IP carriers in the world. Because of its quality infrastructure, strategic market location and advanced data backup features, this New York Data Center has become a popular choice for firms targeting East Coast markets. The East Coast is a prime hot spot for market movers, consumer demand and media consumption. Placing a server in this region gives your business an upper hand in reaching your targeted audience quickly and efficiently. At 60 Hudson, we offer the flexibility and scalability at competitive pricing to help your business thrive.
New Jersey Colocation
- Our New Jersey Data Center offers reliable custom solutions for businesses who need dependable colocation services. Strategically located on the backbone of Internet sources for the state, this center provides simple and quick access to East Coast users. Whether you're looking to reach a new targeted market, searching for reliable data backup or looking to expand IT operations at competitive pricing, our New Jersey location can help fulfill your needs. Our expert engineers are there to assist with troubleshooting, server monitoring and custom configurations for your hardware.
San Francisco Colocation
- Located in the Paul network data transfer center, our San Francisco Colocation offers the tools needed to boost your business productivity. With direct access to quality IP providers, your speed, reliability and security will be maximized. Because of its location and updated facility, clients are privy to maximum uptime, secure data transfers, as well as firewall and physical security 24/7. With its proximity to Silicon Valley, our San Francisco data center offers simple connectivity to Asian markets and West Coast audiences.
Chicago Colocation
- Our 14 Chicago Data Centers are properly poised to give companies an edge over their competition. The combination of advanced infrastructure, market location and extensive backup features facilitate the connection to targeted Mid-West markets. Our experienced staff are there to provide you with 24/7 support with anything you may need and help keep your hardware and software updated. Whether you're looking to connect with Chicago, the Mid-West or the broader US, our proven track record will keep your connections will give you an advantage over your competitors.

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